Refund and Returns Policy

Effective Date: 01/01/2025

At Samoa Enterprise, we want you to shop with confidence. If you’re not satisfied with your purchase, this policy outlines how we handle returns and refunds.

🗓 Return Window

Our return policy lasts 7 days from the date of delivery. If 7 days have passed, we unfortunately can’t offer a full refund or exchange.

✅ Eligibility for Returns

To be eligible for a return:

  • The item must be unused and in its original packaging

  • You must have a receipt or proof of purchase

  • The item must not fall under non-returnable categories (see below)

❌ Non-Returnable Items

The following items cannot be returned:

  • Personal hygiene products (e.g. clippers, hot combs, massage guns)

  • Used or damaged items (unless defective on arrival)

  • Items marked as final sale

  • Customized or special-order items

  • Gift cards

💵 Refund Process

  1. Contact us at info@samoaenterprise.com or WhatsApp wa.link/5e947f within 7 days of receiving your order.

  2. Once your return is received and inspected, we will notify you about your refund status.

  3. Approved refunds will be processed within 3–5 business days via your original payment method.

🔁 Exchanges

We only replace items if they are defective or damaged. For exchanges, contact us via +254 718 903206 or the channels above.

🚚 Return Shipping

Customers are responsible for return shipping costs unless the item was received damaged or incorrect.