Shipping Policy
Effective Date: 01/01/2025
We’re committed to delivering your orders safely, quickly, and efficiently across Kenya.
🚚 Delivery Coverage
We offer delivery to all counties in Kenya. Orders within Nairobi are prioritized for same-day or next-day delivery depending on time of order placement.
🕒 Delivery Timeframes
Nairobi: 1–3 business days
Outside Nairobi: 3–5 business days
Remote Areas: May take longer depending on accessibility
Delivery times may vary during weekends, public holidays, or promotional campaigns.
💸 Shipping Charges
Shipping costs are calculated at checkout and depend on your location and order size.
Some promotions may offer free shipping within Nairobi.
🧾 Order Processing
Orders are processed within 24 hours of payment confirmation. Once dispatched, you’ll receive a tracking update via SMS, email, or WhatsApp.
📦 Packaging & Safety
All items are packaged securely to minimize damage during transit. We recommend inspecting your order upon delivery and contacting us immediately if something is wrong.
🛑 Missed Deliveries
If our courier cannot reach you after two delivery attempts, the order will be returned to our dispatch center. Additional charges may apply for rescheduling delivery.
❓ Questions?
For shipping-related inquiries, please contact:
📧 info@samoaenterprise.com
📞 +254 718 903206
💬 WhatsApp Chat
